Core Mediation: Managing Conflict Constructively

Duration: 1 day
Maximum delegates: 16
Target audience: People Managers / Leaders, HR / People Teams

Equip yourself with the essential skills to inclusively manage conflict in the workplace. This course aims to help you ‘nip conflict in the bud’, providing you with not only the mediation skills needed, but the confidence to constructively manage people in conflict.

The benefits of mediation include;

• Reduced stress
• Improved team wellbeing
• Improved team morale, motivation and unity
• Increased team productivity and engagement
• Reduced management processes e.g. grievances, disciplinaries
• Retention of talent

With plenty of opportunity to put your skills in to practice, by the end of this course you’ll also gain:
• Awareness of the common causes and triggers of conflict
• Resilience and confidence to spot conflict when it first arises – enabling you ‘nip it in the bud’ efficiently and with positive results
• Awareness of your own and others’ approach to conflict
• Confidence in using a collaborative approach to problem-solving: how to move from seemingly unwilling positions to more productive outcomes
• Confidence in using key skills and techniques to resolve conflict situations

Continue to read our testimonial...

Opportunities for Inclusive Conflict Management: The positive impact of our Core Mediation training at Ordnance Survey

Ordnance Survey wanted to develop mediation training to work with capable managers to Equip them to be confident in their ability to spot conflict and intervene at an early stage.

Inclusive Employers are a trusted provider of Ordnance Survey’s and the values of integrity and inclusivity that are embedded in our products means they feel able to rely on us to deliver. They identify our quality content, collaborative working approach and value for money as some of the reasons why they consider us to be the ‘go to’ experts for inclusion learning.

Ordnance Survey shared that:

“The training was designed to enable managers to explore how to remain neutral, not take sides, not be judgmental and support both sides to reach a resolution”

Our interactive approach encourages active engagement from the start, to equip delegates with techniques to de-layer information and get to the root of issues: by encouraging understanding of the other person’s perspective and understanding that it’s not always what it might seem on the surface.

Delegates also reflect that:

“There was a positive buzz in the room with people being able to relate to the topics being discussed. There was good opportunity to practice the role of mediator and the aggrieved party and being able to recognise pitfalls, etc. Having the same case study throughout helped because you could really get to uncover the real issues of each character and get to know them.”

We’re delighted that Ordnance Survey have chosen to Include us as a valued partner and recommend the techniques we explore in our Core Mediation Training, also commenting that the “techniques would be helpful in a range of situations, personal as well as professional so skills are transferable”.

To discuss how we can work together to explore your organisation’s mediation challenges email