Inclusive Employers Summary of Changes to Terms of Online Sale
Summary of changes to our online terms of sale
These terms were last updated on 2nd March 2026. The previous version can be requested by contacting us at info@inclusiveemployers.co.uk.
We have updated our online terms of sale. The key changes are summarised below.
Clearer, plain English language: We have rewritten the terms in plain English to make them easier to read and understand. The structure and layout have been simplified throughout.
Distinction between consumer and business customers: The new terms more clearly explain which rights and protections apply to you depending on whether you are buying as an individual consumer or as a business. Where a term applies only to one group, this is now clearly stated.
Cooling-off period: The previous terms referred to a cooling-off period of seven working days. The new terms bring this in line with current consumer law, providing consumers with 14 calendar days to change their mind on most online purchases.
Delivery timeframes: We have updated our delivery confirmation timeframes. For training courses, events, and online documents, we now aim to confirm or deliver within seven days of your order (previously ten days).
Late payment interest: The interest rate applied to late payments has been updated. The new terms set this at 4% above the Bank of England base rate per year (previously 8% above).
Your rights if something goes wrong: The new terms provide a clearer summary of your statutory rights under the Consumer Rights Act 2015, including your rights in relation to goods, digital content, and services. We have also updated the process for raising a complaint.
Changes to terms: The previous terms allowed us to change our terms at any time without notice. The new terms are clearer about what changes we can make and when, and we now commit to notifying you of significant changes in advance.
Liability: We have updated our liability section to more clearly set out what we are and are not responsible for, and to distinguish between our obligations to consumers and business customers.
Dispute resolution: We have clarified your options for resolving any disputes with us, including your right to contact our customer service team or go to court.
Intellectual property: References to intellectual property rights in relation to events and training materials are now included within the main body of the terms rather than as a separate section.