Webinar overview

In partnership with Liverpool City Council, we are delighted to host this webinar for businesses in Liverpool to support them during the Eurovision Song Contest 2023.

This webinar is also open to all of our member organisations, free of charge.  

Whilst progress has been made over the past few decades, LGBTQ+ individuals still face discrimination and harassment across the UK and globally. Many businesses are keen to support the LGBTQ+ community but lack the basic skills to understand how to get LGBTQ+ inclusion right. This webinar will introduce you to the basics of LGBTQ+ inclusion in the workplace and in customer service to ensure you are offering an inclusive welcome to LGBTQ+ customers every time.  

This webinar is hosted by Katy Aylward, I&D expert from Inclusive Employers.

Katy joined the Inclusive Employers team at the start of 2023 as an Inclusion and Diversity Consultant. Her route into inclusion and diversity started at university where she joined her department’s Equality and Diversity Committee to represent students’ voices and drive for change, supporting applications for the Athena Swan Award. After graduation she joined a tech start-up and set up an Inclusion & Diversity Committee there to continue championing underrepresented groups and ensure that as the company developed inclusion was considered at the core. Find out more about Katy.

What will you learn

• Why does LGBTQ+ inclusion matter? 
• The challenges faced by the LGBTQ+ community today 
• Intersectionality and the LGBTQ+ experience 
• Tools and tips for LGBTQ+ inclusion in customer service 
• What to do if you make a mistake  

Who is this for?

• Organisations in Liverpool who will be welcoming visitors to the city during the Eurovision Song Contest 2023, as well as any other organisation wanting to learn more about inclusive customer service.

Related Awareness Event

Eurovision Liverpool 2023

Book Your Place

• This webinar is for businesses in Liverpool to support them during the Eurovision Song Contest 2023. You will need to register here for free and then return to this page to book a free place at this webinar.
• Inclusive Employer members are also welcomed at this webinar. Please log in to access your five places.
• In-house training is available for this and many other inclusion topics. Get in touch and we’d be happy to discuss your requirements.
• If you have any questions about this event or have any accessibility requirements, contact events@inclusiveemployers.co.uk.
• Please note: we do not typically supply recordings or slides for our webinars.