Webinar overview

In partnership with Liverpool City Council, we are delighted to host this webinar for businesses in Liverpool to support them during the Eurovision Song Contest 2023.

This webinar is also open to all of our member organisations, free of charge.  

Working with customers from all around the world can sometimes be daunting. You want to provide a warm, inclusive welcome but you may fear saying the wrong thing or worry about how to communicate when there are language barriers or cultural differences. This webinar will introduce you to the importance of intercultural communication and more importantly, it will give you the basic skills to communicate effectively and inclusively with customers from a diverse mix of backgrounds. 

This webinar is hosted by Ariel Chapman, I&D expert from Inclusive Employers.

Ariel is highly skilled and passionate Senior Inclusion and Diversity Consultant with Inclusive Employers, a writer and a podcaster. He works with organisations to provide training solutions, consultancy and research to support their inclusion journey. Find out more about Ariel.

What will you learn

• What is intercultural communication? 
• The impact of inclusive communication in customer service 
• Tools and tips for inclusive communication 
• What to do if you make a mistake 

Who is this for?

• Organisations in Liverpool who will be welcoming visitors to the city during the Eurovision Song Contest 2023, as well as any other organisation wanting to learn more about inclusive customer service.

Related Awareness Event

Eurovision Liverpool 2023

Book Your Place

• This webinar is for businesses in Liverpool to support them during the Eurovision Song Contest 2023. You will need to register here for free and then return to this page to book a free place at this webinar.
• Inclusive Employer members are also welcomed at this webinar. Please log in to access your five places.
• In-house training is available for this and many other inclusion topics. Get in touch and we’d be happy to discuss your requirements.
• If you have any questions about this event or have any accessibility requirements, contact events@inclusiveemployers.co.uk.
• Please note: we do not typically supply recordings or slides for our webinars.