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Member Insights: addressing UK Racist riots

*Trigger warning- Reference to racial violence and murder*

Our recent Inclusive Employers community event on the 13th and 14th of August was more than just a gathering; it provided valuable insights into the challenges our members are experiencing in their efforts to create more inclusive workplaces. Several key findings emerged from our discussions that are worth highlighting.

1. Sustained and compassionate responses are essential

A major takeaway from the event was the understanding that a single message or action is not enough when dealing with incidents that affect the well-being of employees. Organisations that have been most successful in promoting inclusivity have maintained a sustained, compassionate approach. This involves continuous communication, regular check-ins with staff, and creating safe spaces for open discussions.

For example, many organisations have made sure that line managers are the first point of contact for employees, ensuring they are equipped to handle sensitive issues. Additionally, members emphasised the importance of providing mental health resources, such as Employee Assistance Programmes (EAPs) and mental health first aiders, to support colleagues during difficult times.​

2. Learning from past experiences

A common theme during the event was the importance of learning from past experiences to improve current practices. Members shared how their organisations had reflected on their responses to previous events, such as the murder of George Floyd, and used those lessons to guide their actions during recent incidents.

Organisations that had struggled with their initial responses have since invested in training for their leaders and managers. This investment has resulted in more confident leadership, capable of guiding teams through challenging conversations and ensuring that all staff feel supported​.

3. The role of leadership and representation

Effective leadership was identified as a key factor in promoting inclusion within organisations. Members stressed that leadership’s commitment to diversity and inclusion needs to be both visible and strategic. This includes not only making public statements but also taking meaningful actions that align with the organisation’s values.

Representation within leadership was also seen as essential. Having leaders who reflect the diversity of the workforce can create a more inclusive environment and ensure that all voices are heard. This is particularly important when addressing issues related to race, where having people of colour in leadership roles can significantly influence the organisation’s approach and response​.

“Thank you Inclusive Employers for leading the way with what to say, how to say it and bringing a network of EDI minded people together.”

Attendee to the racist riots Member Community event hosted by Inclusive Employers

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Two office workers are smiling at one another. One of them is sitting down at a computer desk and has long hair, the other person is standing up and is wearing a pony tail.

4. Transparency in decision making

Another key finding was the importance of transparency in decision-making processes. Members discussed how openness about the rationale behind decisions, particularly those affecting diversity and inclusion, builds trust and fosters a sense of belonging among employees. When decisions are made with input from diverse voices and the reasoning is clearly communicated, it helps prevent misunderstandings and promotes a culture of inclusivity.

Organisations that have prioritised transparency have found that it not only strengthens employee engagement but also encourages more open dialogue about challenges and opportunities. This approach ensures that everyone feels involved in the journey towards a more inclusive workplace, creating a sense of shared ownership and responsibility

5. Creating and using safe spaces

Creating safe spaces where employees can share their experiences without fear of judgement or backlash was another key finding from the event. These spaces allow for honest and open dialogue, which is crucial for addressing issues related to race and inclusion.

Some organisations have gone further by creating reflective spaces and books of reflections, where employees can document their thoughts and feelings. These initiatives not only provide a therapeutic outlet for staff but also serve as valuable learning tools for the organisation as a whole.

6. Overcoming challenges in addressing fear and inaction

While many organisations have made significant progress, challenges remain. Some members reported that colleagues, particularly those in leadership, are still hesitant to engage in conversations about race and inclusion. This hesitation often stems from a fear of saying the wrong thing or causing offence, leading to inaction.

To address this, some organisations have introduced inclusive language guides and provided training on how to start difficult conversations. However, it was acknowledged that more work is needed to build confidence and competence in these areas across all levels of the organisation​.

7. The need for long-term strategic thinking

Finally, the event highlighted the importance of having a long-term strategy for inclusion and diversity. Rather than seeing these efforts as the sole responsibility of EDI (Equality, Diversity, and Inclusion) teams, organisations recognise that creating an inclusive environment is a shared responsibility. This includes setting clear representation goals, continuously upskilling managers, and embedding inclusivity into the organisation’s culture and practices.

Moving forward

The insights shared during this event are a testament to the progress that has been made and the work that still needs to be done. As we continue to hold these monthly community events, our goal is to ensure that all members have the tools, knowledge, and support they need to create truly inclusive workplaces.

We are grateful to everyone who participated and shared their experiences so openly. Together, we are building a stronger, inclusive future for our organisations and our communities. Stay tuned for our next event, where we will continue to explore important issues and share practical solutions that can make a real difference.

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If you would like to be part of a supportive inclusion community, contact us using the form below and a member of our team will get in touch:


Grow your team

When you become an Inclusive Employers’ Member you grow your I&D team.

Your account manager works with you to understand your goals, your challenges and achievable next steps.

Do you need more support for your inclusive culture to thrive?

Learn about membership today

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